A. AsiaCommerce Services

1. What is AsiaCommerce?

AsiaCommerce is a cross-border company that helps your business grow by providing end-to-end solutions — from sourcing goods, import & export procurement, quality checks, to optimal global distribution — hassle-free, safe, and seamless.

2. When was AsiaCommerce founded?

AsiaCommerce was established in February 2016.

3. Where does AsiaCommerce operate?

AsiaCommerce currently operates in 5 countries: China, Indonesia, Singapore, Malaysia, and the Philippines.

4. Why was AsiaCommerce founded? What is its mission?

AsiaCommerce was founded to help entrepreneurs (Distributors / Wholesalers / E-commerce / Retailers / Factory Owners) procure goods from foreign suppliers without the hassle of customs and regulatory issues.
Its mission is to make cross-border business simpler.

5. Who are AsiaCommerce’s customers?

AsiaCommerce has collaborated with various types of customers, including:

  • Brand Owners seeking to procure packaging or finished goods from overseas suppliers or expand into Southeast Asia

  • Factory Owners procuring machinery, packaging, or raw materials

  • Distributors / Wholesalers sourcing goods for their business

  • E-commerce / Retailers sourcing goods for their operation

6. What is the Global Import Procurement Solution?

The Global Import Procurement Solution is AsiaCommerce’s service for facilitating the import of goods from anywhere into Indonesia, guaranteed to be hassle-free and safe:

  • AsiaCommerce helps ensure compliance with regulations for the goods to be imported, and manages all legal documentation (e.g. BPOM constraints, SNI, POSTEL, medical device permits, PKRT, quarantine, import quotas, etc.).

  • AsiaCommerce helps you calculate full cost estimates in advance. These transparent calculations are provided by the AsiaCommerce team before the transaction/import is processed.

  • AsiaCommerce assists in verifying the conformity of goods from supplier before shipping to Indonesia, provides quality checking at its shipping warehouse, and helps with return processes if needed.

  • AsiaCommerce assists in payment in the supplier’s currency (e.g. RMB or USD).

7. What is the Goods Sourcing Solution?

The Goods Sourcing Solution is AsiaCommerce’s service in finding products or suppliers for items you intend to import:

  • AsiaCommerce helps source goods and OEM products from reliable suppliers in China and Southeast Asia.

  • AsiaCommerce has an experienced team and global supplier network, mitigating your worries about communication and negotiation with foreign suppliers.

  • AsiaCommerce also assists in price negotiation with suppliers.

  • It also performs a quality check for all sourced goods.

8. What is the Global Export Solution?

The Global Export Solution is AsiaCommerce’s service for promoting your goods to potential buyers abroad and helping with logistics and regulatory matters in exports.

9. What is the Southeast Asia Marketplace Distribution Solution?

This is AsiaCommerce’s solution for distributing goods directly into Southeast Asia marketplaces such as Shopee / Lazada / TikTok Shop.

B. Global Import Procurement Solution

1. Why use AsiaCommerce’s Import Procurement Solution?

Importing into Indonesia can be very complex, due to frequent changes in import/export regulations, which might cause goods to be held at customs, due to quota changes or new SNI rules.
By partnering with AsiaCommerce, you no longer have to worry about regulatory changes or getting scammed by foreign suppliers — AsiaCommerce handles all import issues professionally and with experience.

2. Which goods can be imported via this service?

AsiaCommerce can help import almost any goods, except those forbidden by regulation (e.g. hazardous materials, real / replica firearms, pornographic items, or other banned goods).

So far, AsiaCommerce has specialized in importing goods including:

  • Clothing / Bags / Other fashion accessories

  • Food & Beverages

  • Cosmetics / Supplements

  • Medical devices

  • Footwear / Shoes

  • Electronics and telecom / wireless / Bluetooth devices

  • Raw materials / Packaging materials

  • Household appliances

  • Machinery & spare parts

  • Construction materials and building supplies

3. What are the shipping options and lead times?

There are 3 shipping methods: Sea, Air, and Express:

  • For very small items (e.g. samples) under 30 kg, usually the Express route is used.

  • For items over 20 kg but under 1 cubic meter, Air freight is usually recommended.

  • For items with volume exceeding 1 cubic meter, Sea freight via LCL or FCL is recommended.

  • Delivery times vary by country: e.g. from China, Express / Air typically takes ~7-10 days, while Sea freight takes ~3-4 weeks.

4. Is this import procurement done legally?

Yes — AsiaCommerce conducts legal import procurement. Every item to be imported is checked for conformity with Indonesian import regulations.

This means there is no “red line” — all goods are imported according to the law, taxes are handled properly, helping national revenue, and ensuring certainty of shipment.

5. Is it possible to issue a Tax Invoice?

Yes. Since AsiaCommerce is a PKP (Taxable Entrepreneur), it can issue tax invoices in compliance with Indonesian tax regulations.

6. What is needed to get a Price Quote (Sales Quote)?

You simply need to send the details of your purchase plan, or the supplier’s invoice and packing list (if available), and discuss with the AsiaCommerce team. The team will then calculate and provide you with an import procurement solution and a price quote based on your submitted plan.

7. Can AsiaCommerce import Food & Beverages, Cosmetics or Supplements?

Yes — importing food, beverages, cosmetics, or supplements requires BPOM distribution permit, which AsiaCommerce will handle as part of the mandatory import requirements. You can contact the AsiaCommerce team for further details on documents and BPOM permit handling.

8. Can AsiaCommerce handle import of Clothing or Garments?

Yes — AsiaCommerce has import quota for finished clothing, so it can assist in importing clothing and other apparel.

However, for the Garment / Textile category, due to strict regulations, AsiaCommerce cannot yet import fabrics or raw textiles. As an alternative, they suggest shifting from raw fabric to finished goods such as shirts, bags or shoes.

9. Can AsiaCommerce import Medical Devices or household goods subject to PKRT?

Yes — AsiaCommerce can help import and handle permits for medical devices (Alkes) or household goods regulated under PKRT. You can contact the AsiaCommerce team for further details on documents and permit schemes for Alkes / PKRT.

10. Can AsiaCommerce import Iron / Steel goods?

Not yet — AsiaCommerce currently only handles import of iron goods that are finished products (e.g. iron tumblers, iron kitchenware). It has not yet imported raw iron materials like sheets, bolts, nuts, or other iron raw materials.

11. Can AsiaCommerce import goods from Alibaba?

Yes — AsiaCommerce can help you import from Alibaba. Simply send the Alibaba product URL and they will help with everything from supplier transaction to the complete import process, so you just wait for the goods to arrive.

12. Can AsiaCommerce import goods from AliExpress?

Currently, AsiaCommerce cannot import from AliExpress because AliExpress does not provide domestic shipping within China. The team can help you find alternative suppliers on other platforms for the product you intend to import from AliExpress.

13. Can AsiaCommerce import goods from 1688 or Taobao or Chinese marketplaces?

Yes — AsiaCommerce can help import from 1688, Taobao, or other Chinese marketplaces. Just send the product URL you want to import, and they will handle everything from the supplier transaction to the full import process, so you only wait for delivery.

C. Goods Sourcing Solution

1. Why use AsiaCommerce’s Sourcing Solution?

Cross-border business has many risks — like being deceived by suppliers, suppliers not shipping goods, or lacking time to find high quality goods. By partnering with AsiaCommerce, you can more easily get the goods you need because:

  • They have a team experienced in product sourcing, negotiation, and customization (OEM / private label)

  • A team experienced in quality checking

  • A team fluent in direct communication with Chinese suppliers

2. What types of goods can be sourced?

They are very experienced in sourcing all types of goods from Chinese suppliers.

3. Which countries are covered by this sourcing service?

Primarily China, and also Singapore, Malaysia, and the Philippines.

4. Can AsiaCommerce help negotiate with suppliers?

Yes — their team is proficient in negotiating with overseas suppliers.

5. Can AsiaCommerce help with purchasing goods?

Yes — they routinely purchase goods from multiple overseas suppliers and consolidate goods on your behalf.

6. Can AsiaCommerce help with Quality Control?

Yes — they have a team accustomed to performing visual quality control or visual inspection. But note: if you need more specialized testing (e.g. electrical current testing or machinery testing), a professional surveyor may be required. You can discuss this further with their team to determine the scheme for more specific testing.

7. Can the goods sourced be returned if defects/damage are found?

Yes — when goods arrive at their warehouse, AsiaCommerce will perform a quality check, and if defects or damage are found, they can arrange returns to the supplier.

8. Can AsiaCommerce help introduce suppliers?

Yes — you can find supplier introduction services via their Sourcing Trip program, which includes physical visits to Canton Fair and direct visits to first-tier suppliers.

D. Global Export Solution

1. Why use AsiaCommerce’s Export Solution?

Finding the right buyer is one of the common challenges many suppliers face. By partnering with AsiaCommerce, they help you promote your products to global and Southeast Asian markets, assisting in finding international buyers.

2. What criteria are required to use the Global Export Solution?

Currently, this service is available only to Brand Owners who are PKP and have stable sales in Indonesia.

3. What goods can AsiaCommerce help export?

Almost all types of goods, e.g. Food & Beverages, Furniture, Raw Materials, Cosmetics, and other household goods.

4. What goods cannot be exported via this service?

As of now, they are not yet able to accommodate B2B goods like machinery, medical devices, or fast-moving goods (Fas).

5. To which countries does AsiaCommerce export?

At present, their focus is on China, Singapore, Malaysia, and the Philippines.

6. Can AsiaCommerce help find foreign buyers?

Yes — provided you are a Brand Owner with good sales in Indonesia, they are enthusiastic about assisting in finding you overseas buyers.

E. Southeast Asia Marketplace Distribution Solution

1. Why use Southeast Asia Distribution Solution?

Many Brand Owners struggle to expand because they lack suitable distributor partners in target countries. By partnering with AsiaCommerce, you can directly leverage them as your distribution partner in each country.

2. What types of goods can be distributed?

Nearly all finished goods that can be sold in retail — e.g. Food & Beverages, Furniture, Raw Materials, Cosmetics, household items, etc.

3. What is the difference between the Export Solution and this Distribution Solution?

The Export Solution assists in promoting and finding B2B buyers, while the Distribution Solution can directly find B2C buyers as well.

4. Which countries are targets for this Distribution Solution?

They focus on Southeast Asian countries such as Singapore, Malaysia, and the Philippines

5. Which marketplace platforms are supported for distribution?

Typically, platforms like Lazada / Shopee / TikTok Shop / other marketplace platforms in those countries.

6. What about distribution permits in those countries?

AsiaCommerce will handle all required permits before starting shipments to those countries.