Our customer support team is here to answer your questions. Ask us anything!

How can I start sourcing from Alibaba with Asiacommerce?

  • Please kindly include the URL link that you would like to source with us complete with the Quantity that you wish to purchase and fill the form atĀ https://asiacommerce.net/request/2
  • The Asiacommerce team will contact the supplier to ask for the specifications, prices, and domestic shipping costs to our warehouse in China.
  • The Asiacommerce team will provide a quotation cost to the client, manage the purchase and delivery process.
  • There are 2x payments in Asiacommerce: First, for the total price of goods; Second, logistic and repayment fees are paid when the goods arrive in Indonesia and are declared SPPB by Customs.

Is there have an insurance claim system?

Insurance claims are only made in the case lose of goods or goods not arrived. Replacement of 100% of the original invoice value only if the item before being sent is insured for 3% of the total invoice value. If the item is not insured, Asia Commerce will only replace the maximum item value of $ 100 in one shipment.